Responsible Gambling

Playing responsibly

Gambling should be entertainment, not a source of income. Winning is never guaranteed. Decide what you can afford before you play, never use rent or everyday living money, and check your spending regularly. Do not chase losses, and make sure you understand the rules of every game you choose.

Our staff are trained to recognise signs of compulsive play and attempts at underage play. Counselling can have a positive effect when gambling is becoming difficult to control.

Protecting younger people

You must be 25 or older to play with us, unless local law requires a different minimum age. Parents should keep login details and gambling software away from children, avoid leaving an active game unattended, consider child-protection software, discuss the harm of underage gambling and limit the time children spend online.

If you believe a young person has opened an account, tell our support team promptly so we can act.

Account controls

You can ask us in writing to set daily, weekly and monthly deposit limits. Think about how often you play, the length of your sessions and the amount you are prepared to lose before choosing your limits.

You may request a break of up to six weeks. During that period, we restrict access to your account and block attempts to open another account. You can also ask for full account closure at any time. If you want to stop receiving promotional e-mails, send us a written request.

Our self-exclusion option lets you request cancellation of your membership. We block the account shortly after receiving the request.

Check your habits

Consider whether you gamble to avoid daily life, miss work or education to play, lose interest in family, friends or hobbies, or face criticism about your gambling. Other signs include spending money intended for rent or bills, hiding the time or money involved, feeling compelled to play again after a loss, or feeling depressed or suicidal because of gambling.

If any of these questions concerns you, seek support. Gamblers Anonymous, Gambling Therapy and Global Gambling Guidance Group (G4) provide help for people affected by gambling. You may also contact our support team about account controls or responsible-play assistance.