Slots
Our catalogue includes Green's Plant Emporium from Saucify Slots, Treasures of Cleopatra from Betsoft Slots and Sahara Queen from Qora Slots.
Golden Lady Casino
Join us to explore our games, choose how to play and manage your account. You can find our offers, banking conditions and support routes below before taking your next step.
Join nowExplore our welcome bonus, promotions, casino games, your account, deposits, withdrawals, licence and eligibility, responsible gambling and support.
Our casino games
Our categories include New Releases, Table Games, Video Poker, Scratch & Win and Specialty Games. Our provider list includes Betsoft Slots, Saucify Slots and Qora Slots.
Table games
Our Table Games selection includes Blackjack Multi-Hand.
Video poker
Our Video Poker selection includes Tens or Better (Multi-Hand).
Our welcome bonus
First-deposit match
When the welcome offer is running, we match your first deposit with our 400% welcome bonus. Our promotions are valid only for the period specified in the promotional offer itself.
Wagering and acceptance
Our bonuses carry a wagering requirement that must be completed before withdrawal unless we specifically state otherwise beforehand. Players choosing not to play with bonuses must tell us before starting to play with a bonus. Once a wager is made, the bonus must be played through.
Bonus balance and cashout
Our free bonuses and deposit bonuses cannot be withdrawn and enhance game time only. We deduct their amounts before sending a withdrawal. A bonus equal to or greater than 200% claimed with a deposit has a maximum cashout of 10x the deposit amount. Once your wagering is complete, we may adjust your balance to the maximum withdrawal allowed and clear any extra balance.
Our promotions
Cashback conditions
Our general cashback promotions carry 1X wagering on the full cashback sum and a maximum withdrawal limit of 10X the cashback amount. That general rule includes cashback gifts, comps and free chips. Cashback money won from a Tournament prize, Raffle prize or Special Promotion instead has a maximum withdrawal limit of 2X the cashback bonus and carries 1X wagering. We treat bonuses of 200% or more and cashback insurance of 75% or more as Special Promotions. Cashback money itself is non-withdrawable, and we may deduct cashback money from a pending withdrawal.
Players with a pending withdrawal or balance of over 100 $/€/£ do not qualify for our tournament prizes, raffle cash, ongoing cashback or other special promotions offered by our Promotions Team.
Cashback insurance
When this offer is running, we offer 100% Cashback Insurance. Speak with our support agent once your balance has finished and they will add your real cashback to your account.
Cashtravaganza
When Cashtravaganza - Next Day Cashback is running, we credit its cashback to your account the next day. During the promotion period, Cashtravaganza offers up to 80% on all your deposits.
Raffle and tournaments
When our raffle is running, every deposit of 25 earns one raffle ticket. In our weekly tournaments, every bet earns a Tourney Point, and players with the most Tourney Points share the prize pool of $50K.
Comp Points
Our depositing and eligible players can claim their comp points on real money wagered.
Free-chip winnings
Our free bonuses include comps, free chips, converted Comp Points and other non-deposit bonuses. They have a different wagering requirement and a fixed withdrawal limit of no more than 50 Credits, meaning 50 $, €, £ or AUD or 500 ZAR. We clear any extra balance as non-withdrawable. We allow one withdrawal of free-bonus winnings in a player's gaming lifetime unless our casino manager specifically approves another.
Our free chips have a wagering requirement of 20X to 60X unless otherwise specified. A player who has never made a deposit must first make one successful minimum deposit of 15.00 $, €, £ or AUD or 150 ZAR before withdrawing a free-chip win from us. That first deposit cannot be withdrawn or added to a pending withdrawal. If you have deposited with us before and want to withdraw a free-chip win, your last deposit must be within the past 30 days.
A player who has only played free bonuses and never deposited can withdraw winnings from their first three free bonuses during the first 30 days after registration. After three bonuses or 30 days, free-bonus funds are not cashable and we deduct them from the balance or the withdrawal. If you add no funds for 30 days or more, we treat you as a free bonus player, and winnings from free bonuses or cash we granted cannot be withdrawn until you are active again.
Refer-a-Friend
Our referral bonus excludes people using the same computer or registering from the same IP address, referred friends who are already members, and a supplied email associated with any current player or matching the referrer's email. For this bonus, your friend's given name, surname and email address, along with all other required information, must be supplied, submitted and verified by us before either member receives the bonus.
Your referred friend must open a real money account and deposit a minimum of 25 $/€/£, and both members must allow for 48 hours before receiving the bonus. For you as the referrer, after your friend deposits the required amount and makes a few wagers, we add a $25 Refer-a-Friend bonus, which you claim from the cashier's promotions list.
Your account
Registration and access
Our published registration sequence starts by connecting to the internet and running the casino software. Choose free or real-money play, complete the registration screen and click Register to reach the login screen. We provide a player account number after registration. You need your account number and password each time you access the casino.
Password recovery
Use our login-screen forgotten-password link and a new password will be e-mailed to you. We will never ask you for your password in an e-mail or over the phone. Report any such request to our support team immediately.
Personal account use
Only the registered account holder may use the account. Use by another person may lead to termination and forfeiture of winnings. Accounts are not transferable, and new users must open their own account. More than one account with us, per household, device or IP address, or at an affiliated sister casino under the same management, is a violation of our terms.
Deposits
Deposit methods
Our listed deposit options include Visa and MasterCard credit and debit cards, web wallets, vouchers, Cashlib and Bitcoin. Suitable methods depend on your country of residence and cashier availability. We accept only payments made with the options available in the cashier.
Amounts and fees
Our minimum deposit amount is 5 or 10 EUR, or the equivalent in other available currencies, depending on the method. The maximum varies from 200 EUR to 1,000 EUR by method. Our all-deposit processing fee is 3%, and we reserve a processing fee of 3% to 6.5% for credit-card deposits.
Payment ownership
Deposits must use your own card or account with the same first name and last name as your casino account. We check the names at withdrawal, and if they do not match, we cancel withdrawal requests and close the account.
Cryptocurrency confirmation
Your cryptocurrency deposit must arrive and be confirmed on the blockchain at our designated wallet address. We treat a later voided or reversed deposit as fraud, making previous, ongoing or future withdrawal requests void.
Deposit refunds
You can request a deposit refund from us within 24 hours of the original deposit for game malfunction, unplayable credits or wrong charges, subject to compliance approval.
Withdrawals
Requests and timing
You may submit a withdrawal request to us at any time. Processing times vary by method, including Wire transfer and BTC, and might take up to 18 business days. Crypto withdrawals may be faster but must follow a crypto deposit. Approval can take up to 18 working days after the authorisation process has been completed successfully, and a pending withdrawal also requires Fraud department authorisation.
Wagering before withdrawal
We require all deposits to be wagered at least once at 1X the deposit before withdrawal approval. Promotional deposits follow their specific promotion's terms and wagering requirement. You may not withdraw winnings from us while a wagering requirement remains attached to your balance. If a payment service cancels, returns or denies your deposit, we may refuse or withhold a bonus or winnings.
Minimums, limits and instalments
Our minimum withdrawal is 50 €/$/£/AUD or 500 ZAR. Unless otherwise stated, we impose no upper limit on cashable winnings, but apply a maximum of 10,000 credits per month and 1,500 credits per withdrawal, equivalent to USD 1,500 per request. We pay amounts above the monthly threshold in instalments. Progressive jackpots are exempt from that monthly threshold only.
If you request more than the per-withdrawal limit, we retain the excess in your account until you can make another request after approval of the first. You may cancel a request while it is in progress, including a progressive-jackpot request. Separately, our deposits of 249 USD/EUR/GBP/AUD or less have a maximum withdrawal of 10X the deposit for that specific play session.
Withdrawal fees
We generally do not charge fees on withdrawals, but your payment provider may impose a fee depending on the method, and our withdrawals, including wire, Neteller and direct-to-card, are subject to a 10–40 $/€/£ transfer fee based on location as determined by our payment processor.
Verification documents
We require verification documents to approve a pending withdrawal. We need these documents only once, although we may ask for documents again to validate an account, including for fraud prevention. Prepare the following documents.
- A copy of your ID or passport, front and back.
- A recent Utility Bill showing your name and address as they appear in the account.
- Front-and-back copies of each credit or debit card used to deposit, with all numbers covered except the first four and last four.
- A signed CAF, the Card Authorization Form.
Send clear digital pictures of the documents to our support team with your name and username included. We cancel the withdrawal if the required documents and information are not submitted within 30 days from the time the withdrawal was requested. You cannot play until the necessary documents have been received and approved by us.
Closed and inactive accounts
Funds remaining in an account at the time of closure cannot be withdrawn from us, including all pending withdrawals. After 120 days without logging in or making a bet or wager, we may forfeit your balance. We review a later withdrawal request individually and may still apply the four-month rule.
Our licence and eligibility
Licence jurisdiction
We are registered, licensed and regulated by the Government of Curacao to operate an online casino.
Playing eligibility
Our players must be 25 years of age or older, subject to local national law. You are responsible for meeting your country's minimum age, and we may require age verification at any time. Our casino site is only for people residing in jurisdictions where our products and services may legally be offered. You are responsible for ensuring you have the right to play before signing up.
Responsible gambling
Set a limit
We offer our self-limit tool to control gambling spend. Our support team handles a simple written request to set an account limit. Think about how often and how long you play, decide in advance what you can afford to lose, and ask us to set daily, weekly and monthly limits.
Take a break
Contact our support team by email at any time to request a break for a maximum of six weeks. During that period, we limit access to your account and new accounts you attempt to open. Ask our support team to cancel your membership through self-exclusion, and we block your account shortly after we receive the request. You can also ask our support team to close your account completely at any time.
Gambling and support
We treat gambling as entertainment only, not a replacement for income, and advise against betting rent money or money needed for everyday necessities. Gambling is a game of chance, and winning is not guaranteed at any stage. We advise you never to chase your losses and to review your spending regularly.
For people concerned about gambling addiction, we list Gamblers Anonymous, Gambling Therapy and Global Gambling Guidance Group (G4) as places to seek help.
Contact our support team
Channels and hours
We provide 24/7 support to our casino players. Contact our team by phone, chat or email, and our customer support team answers on every channel.
International telephone support
Our international telephone support number is (+1) 718 732 0154.
Written issues
For technical faults other than issues with your own connection or computer, submit a report to us in writing and include a screenshot so we can verify it. Complaints must reach us in writing within five days of the event. We may decline late complaints, but consider extenuating circumstances case by case while reserving the right to apply the five-day rule.